Bylaws
Article I: Name
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The name of the association shall be Arizona Association of Healthcare Access Management (AZHAM).
Article II: Objectives
The objectives of the Association shall be:
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To serve as a forum for discussion of Hospital Access Management and promote sharing best practices, knowledge, tools, and processes.
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To encourage career advancement in Patient Access through participation in AZHAM, NAHAM, and other professional organizations. This includes encouraging members to obtain nationally recognized certifications in the field of patient access.
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To cooperate in promoting the aims and objectives of the association.
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Establish a diversified membership that encourages all Arizona healthcare providers' involvement.
Article III: Board of Directors
Membership
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All Board members are elected for a two-year term; extensions to sitting positions must be approved by all members of the Board. The Board shall elect from its own a Secretary, Treasurer, Membership Chairperson, Publication Chairperson, Education Chairperson, and Conference Chair(s). All positions to be reviewed post annual event.
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The President will transition into the Past President after completion of their term.
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The Vice President will move to the President after completion of their term.
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The Secretary will move to the Vice-President after completion of their term.
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Board members are expected to attend 75% of board meetings in a calendar year (in conjunction with NAHAM attendance expectations for board/committee membership). Attendance will be audited by the Board Secretary.
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In the event board members are unable to meet attendance obligations, the board may vote to replace that member.
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Suspension from office for cause may be initiated at any time by the President pending removal action. Such suspension action shall be reviewed by the board members. Removal from office shall be enacted by the Board of Directors.
Article IV: Committees
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Patient Access leaders not currently on the Board may apply to join an available committee by submitting a resume to an AZHAM board member for consideration. The stated AZHAM committees will be: conference, membership, education/industry standards & publications.
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For Information on the individual committees can be found in the stated position descriptions below
Article V: Elections
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Elections shall be held every two years. Nominees for vacant offices shall be presented to the board.
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Additional nominations will also be accepted from the members present.
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Term of office shall be two years. Method of voting on other issues may be determined by the President.
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Elected offices are to include: Secretary, Treasurer, Membership Chairperson and Publication Chairperson.
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A board member may not hold the same position for more than 1 consecutive term unless approved by the entire board
Article VI: Membership
Active Membership:
Active Membership shall be open to Patient Access and Health Care Professionals. Membership registration available via the website.
Dues & Conference Fees:
There shall be no annual membership fee.
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All conference fees shall be payable prior to or at the annual conference. Admission to the annual conference will be managed by the AZHAM Treasurer & Conference Chair(s)
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The conference fee is for the entire conference; no refunds if a member elects to not to attend the full conference.
Article VII: Calendar of Events
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No less than one education session shall be held each calendar year.
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There will also be an annual AZHAM conference.
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Board meetings will be held monthly or at the discretion of the President.
Article VIII: Amendments
The by-laws may be amended by the quorum of Board Members. Any amendments or proposals for new rules can be brought up during board meetings by any board member. The member shall explain their proposal, debate among the board will follow. The board will then vote using a simple majority to approve/deny proposed changes.
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President: Ian Jensen
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Vice President: Kristin Rohr
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Secretary: Shanneyce Harris-foster
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Treasurer: Tiffany Dick
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Education Chair: Adriane Newell-bauer
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Membership Chair: Liliana Orta
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Publications Chair: Ana Hernandez
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Conference Co-chair: Debra Pina
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Conference Co-chair: Melissa Guardado
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Past President: Yvonne Chase
Revised May 2026
Revised September 2025
Revised January 2025
Revised Oct 2024
Revised Sept 2024
Revised July 2024
Revised September 2023
Revised July 2023
Revised November 2019
Revised November 2016
Revised November 2014
Revised July 2012
Revised January 2011
Revised June 2007
Revised January 2006
Revised March 2003