To contact us:

Educational opportunities

Arizona Association of Healthcare Access Management

Tools & Resources


Sherri Kelly


Phone: (602) 501-6367


Copyright © 2011, Arizona Association of Healthcare Access Management . All rights reserved.

CMS Resources/Tools to ensure compliance


Facility/Providers Responsibilities under Medicare Secondary Payer (MSP)

CMS Questionnaire [PDF, 169KB]

Medicare Secondary Payer (MSP) Fact Sheet – (Opens in a new window)


CMS.GOV Outreach & Education


Join NAHAM to benefit from many educational class and training material.


Free Sample NAHAM Introduction to Patient Access Services Manual.

The manual reviews a variety of essential topics and serves as a resource during orientation and development for your front-end staff. Topics include Revenue Cycle Basics, Patient Access Services Overview, Finance and Insurance, Agencies and Government Regulations, Customer Service and more! Click here for a sample, and click here to purchase the complete manual.


Positive Patient Identity Course Validating patient identity is crucial to the continuity of patient care, the reduction of patient record errors, and fraud to a hospital or care facility. Accurately identifying patients and linking them to the correct medical record is paramount to proper patient treatment. Errors due to inaccurate patient identification can lead to improper healthcare and high organizational costs. 

 This course will explore:

· The importance of patient information and identity validation

· Benefits of proper patient authentication

· Fraud and abuse that can occur

This course was created by LifeMed ID in collaboration with NAHAM.  The course is worth 1 NAHAM Contact Hour. 


CHAM Study Guide The CHAM Study Guide reviews key information related to the various functions of patient services throughout the access continuum. The study guide includes the CHAM Examination Content Outline, sample test questions, a glossary of terms, and more. 







Another option is to work with one of NAHAM’s partnership with Litmos to create your facilities eLearning  training courses.


NAHAM is proud to announce a new, exclusive partnership to bring together the NAHAM AccessKeys ® and Litmos Healthcare Division, the Revenue Cycle and Patient Access online education program. Litmos Healthcare provides outcomes-based education to help patient access professionals improve operational performance across all dimensions of the revenue cycle. Through this partnership, individuals who determine how their facility performs against the AccessKeys ® benchmarks, can then take part in Litmos Healthcare's online learning. NAHAM members benefit from customized curriculums mapped to the AccessKeys ® KPIs, and the ability to track and trend monthly data compared to their education progress.