Board of Directors Update













The 2017 annual conference was another successful conference and one of the largest to date. Please feel free to contact any of us for questions or information.


President: Sherri Kelly, HonorHealth
(602) 501-6367

Vice President: Katie Williams, Mayo Clinic

(623) 271-2278

Membership Chair: Christie Fleisher, Mayo Clinic
(480) 301-7093

Publication Chair: Cathy Gragg, Tucson Medical Center
(520) 324-1355

Education Chair: Donna Cammiso-Pickering, Mayo Clinic
(480) 342-4225

Treasurer: Joy Everson, Mayo Clinic
(480) 342-4527

Past President: Yvonne Chase, Mayo Clinic
(480) 342-4472
Ginger Beard, MBA/HCM, CHAM with Honor Health (602)879-3809

Board Member Bio – New Vice President

Katie Williams has a Bachelor of Science in Health Care Administration with High Honors and currently works as at Mayo Clinic as a Patient Service Representative. She helped found the first Health Care Administration club at Grand Canyon University, which focuses on networking and getting involved in the health care community. It is also the official learning community for the College of Nursing and Health Care Professions. Katie was involved with the first TEDx event at Grand Canyon University as well and secured a speaker for the conference.


Look for more board member biographies on the AzHAM website.





HELLO from Your AzHAM President, Sherri Kelly

Fellow AzHAM Members,

Thank you all very much for your membership and support of Arizona’s Chapter of the National Association of Healthcare Access Management (NAHAM). As President for AzHAM, I would like to take this moment to thank our board members for their hard work and commitment to their various roles and responsibilities over the past year.  I am honored to work with a group of talented individuals who are dedicated and engaged in promoting the roles in their professions. 


Now, more than ever, we need to make the effort to form partnerships, and creative solutions that allow us to continue to provide the highest quality patient care while remaining fiscally responsible. Take this opportunity to do some networking, talk to the members from other organizations in Arizona with the same goals you may have.


The 2017 conference theme was Reaching New Heights in Patient Access, focusing on: Improving Collections, Patient Access Improvements, Patient Experience, and Achieving and Exceeding targets doing more than expected to grow and develop in leadership, I hope all that attended this year are reaching new heights and sharing your experience with other and encourage them to attend next year.


Please look out for updates on the website and by email as 2017-2018 members will be the first to also have the opportunity to attend an education webinar in 2018 which is included in your membership.  Remember this chapter is for you and your feedback to make our chapter successful includes each of your participation and feedback.



Sherri Kelly
President AzHAM

(602) 501-6367

Copyright © 2011, Arizona Association of Healthcare Access Management . All rights reserved.

Arizona Association of Healthcare Access Management

Hello to all my Arizona Friends- Just a few quick thoughts for you!


Be sure to check out the 3.0 Access Keys NAHAM has that includes New Keys in the domains of Collections, Patient Experience, and Critical Process. It also adds an entirely new domain for Conversions.  Another example is Point of Service Collections to Revenue, and then compares that score against industry benchmarks.  This measures outcomes, not merely activities.


Also, NAHAM has several toolkits and Webinars to help with the Many Challenges you Encounter Daily…..


Please mark your Calendars now and try to budget for the Next NAHAM Conference:


434th NAHAM Conference
May 3 – 6, 2018
Sheraton Denver Downtown Hotel
Denver, Colorado



CHAM / CHAA Application and Testing 2017:

Testing Window:                 Application Deadline:
April                                         February 28
July                                           May 31
October                                   August 31



Thought for the Day

IF your Doctor tells you to Avoid Stress - DONT OPEN HIS BILL

Maxine H. Wilson – CHAA  CHAM
NAHAM Ambassador
(865) 898-7097

EDUCATION CENTER                           

Have you had any recent training that was valuable to your department or team?  Is it something that can be shared with AzHAM your colleagues? If you answered yes to any of these questions please share your story by emailing your AzHAM Education Chair, Donna Cammiso-Pickering and we may feature your information on our website or newsletters. Please email


More to come next issue…









Become a Member!

We are very excited to see our membership from around the state continue to grow, we had over 60 registered members for the 2017 annual conference.  If you would like more information about becoming a member, please see our website at or contact any AzHAM board member.  AzHAM is currently offering annual memberships for all Healthcare professionals.

Arizona Association of 
Healthcare Access Management

AzHAM        Issue No.35  Winter 2017-2018